255bet Privacy Policy

1 Introduction

255bet is a trusted online betting platform built specifically for Bangladeshi users. We believe each member's personal data belongs to them alone, and we maintain complete transparency in how that data is collected, stored, and used.

This Privacy Policy explains what data 255bet collects, why it is collected, how long it is retained, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile app, and all related services.

Our Privacy Policy is written in Bengali so every member can understand it in their own language. If you have any questions, our Bengali-speaking support team is always ready to help.

2 Data Collection

255bet only collects information that is necessary to operate the platform and deliver the best experience to its members. We never collect unnecessary or excessive data.

Information You Provide Directly

Information you provide directly when registering or using your account:

• Full name (as per National ID)
• Mobile Number & Email Address
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Payment method details (bKash/Nagad/Rocket number)
• Identity verification documents (National ID or Passport)

Automatically Collected Data

Information collected automatically while you use the platform:

• IP Address & Device Information
• Browser Type & Operating System
• Login time and location data
• Betting History & Transaction Records
• Page visits and click patterns

What Data We Collect — At a Glance

3 Data Usage

255bet uses your data only for specific, lawful purposes. We never sell your information for advertising or share it with third parties for commercial gain.

Primary Purpose of Use

• Account Management: For login, password resets, account verification, and keeping your account secure.
• Transaction Processing: To manage deposits, withdrawals, and bonuses correctly.
• Customer Support: To resolve your issues quickly and accurately.
• Fraud Prevention: To detect multiple accounts, bot activity, and suspicious behavior.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze usage patterns and improve your experience on the platform.
• Promotional Communications: With your consent, to keep you informed about bonuses and offers.

4 Data Storage & Security

255bet stores your data using the latest technology. Our servers operate in a secure, fully encrypted environment at all times.

Security Measures

• TLS/SSL encryption applied to all data transmissions
• Sensitive data stored with AES-256 encryption
• Passwords secured with bcrypt hashing
• Two-factor authentication (2FA) available
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can view your data

Retention Period

All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations. Transaction records are retained for the period required by financial regulatory authorities.

5 Data Sharing Policy

255bet never sells your personal data. However, it may be shared in limited circumstances where necessary.

When Your Data May Be Shared

• Payment Processors: Information required to process transactions via bKash, Nagad, and Rocket.
• Legal Authorities: Where required by legal obligations, such as court orders or government investigations.
• Technology Partners: Technology service providers that assist in operating the platform, on a strictly limited, need-to-know basis.
• Anti-Fraud Organization: On an industry-standard prevention network for detecting suspicious activity.

6 Cookies Policy

255bet's website and app use cookies — small text files stored in your browser that help the platform remember your preferences.

Cookie Types

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be turned off.
• Functional Cookies: Remembering your language, theme, and preferences.
• Analytics Cookies: To understand which parts of the platform are used most.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

7 Your Rights

As a 255bet member, you have a number of important rights regarding your personal data.

What You Can Do

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or incomplete information be corrected.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for certain purposes.
• Right to Opt Out of Promotions: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how your data is handled, you have the right to file a formal complaint with us.

8 Protection of Minors

255bet strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and ID may be requested if there is any doubt.

If we discover that a minor has created an account, it will be immediately closed and all associated data will be deleted. Parents or guardians can report any suspicious activity to our support team.

9 Policy Updates

255bet may update this Privacy Policy as needed. If significant changes are made, a notification will be sent via SMS or email to your registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of each update is shown at the top of this page. If you need a previous version, you may request it from our support team.

10 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us.

Our FAQ page Find answers to common privacy questions. To learn about responsible gaming, Responsible Gaming View the page.